“CollisionLink and DMS Connect, combined with adding a second monitor for each workstation – means our team productivity is substantially higher. There was a onetime setup of shops in CollisionLink to ensure each got the right DMS discount, and now, when the orders come in online, they’re faster and more accurate. Once filled, one button sends them automatically into our DMS. We’re gradually converting shops to online ordering with a goal of going paperless within the next year. I answer directly to the dealership owner, and when I can say that we’re processing more orders with the same amount of people, that’s a good thing.”
Steve H., Parts Manager, Park Chrysler

 

 

It’s very easy to pick out trends and see when our orders are going up or down. We’re now able to tie in our CollisionLink and RepairLink information into the PSXLink dashboard and see what’s going on.”
Scott B., North Florida Lincoln

“[Online illustrations] helps streamline the process because shops can look at them online, order online … and it’s a lot less time involved in the whole process.”
Brian D., Wholesale Parts Manager, Graham Automall

“Before we had to manually type the customer’s name, address, customer number, door number, FCSD #, etc, on the invoice. We’re processing 30-40 orders a day, and the previous process was time consuming.With DMS Connect, we’re able to transfer over the information with one click of a button saving valuable minutes each day!”
Greg J., Parts Manager, Sam Pack’s Five Star Ford

“RepairLink represents the up-and-coming method for communicating with wholesale parts customers. Shops don’t have to call just for pricing information, nor do they have to wait by their fax machines for parts illustrations.”
Randy M., Parts Manager, Walker Chrysler Dodge Jeep Ram

“We save between 2 and 15 minutes per order using DMS Connect for D2D Express and CollisionLink transactions, depending on the number of parts per order. I estimate that we save an average of 4 minutes per order equating to 6.6 hours per week. That’s found time for my guys to proactively find new customers and call current customers to grow the business.” Tom F., Parts Manager, Bachman Chevrolet

Mechanical dealers

“We know repair shops want to use Manufacturer parts. It helps us level the playing field with the price. We like that we have to fax fewer illustrations to the shops because they are able to view them online.”
Brian D., Wholesale Parts Manager, Graham Automall

We no longer have to look on multiple websites to see which car our customers are working on – we just have to look at one: RepairLink.”
Kevin S., Parts Director, Hawkinson Nissan/KIA

Collision dealers

“The number of non-Manufacturer parts that we sold as Manufacturer nearly tripled… and we also went from 25 to 40 shops during that time period. We know we can serve our customers faster and more efficiently – and still maintain personal relationships — if they use CollisionLink to place orders.”
Dane R., Wholesale Parts Manager, Mile High Honda, Acura, Mitsubishi

Mechanical dealers

“We have definitely gained new customers, including four or five that I would consider good customers. These are all shops that never used us before, and we are happy to have their business.”
Joe M., Parts Manager, Dallas Dodge Chrysler Jeep

“Shops have been under the impression that dealerships will always be the most expensive place to go. With RepairLink, they are finding it’s not so true. One of our largest-volume shops told us that RepairLink allows them to look up parts prices and compare them to aftermarket sites. The shop employee stated that 80% of the time Chrysler and GM parts are pricing out more reasonably than aftermarket.”
Don C., Parts Manager, Park Chrysler Jeep

Collision Dealers

“We get the business and we get the added bonus of reimbursement for parts through the Volkswagen Genuine Advantage parts program.”
Michael C., Parts Manager, Hallmark VW of Cool Springs

Online Retailer dealers

“We’re receiving more phone calls now, which shows people are finding us from web searches. We know now that our customers are going online to shop anyway, so why not make it easier for them and gain their business?”
Jack D., Parts Manager, Ganley Chevrolet of Aurora

“We have been able to pick up new customers that we might not have received before and it’s enabled us to get our foot in the door. You know there’s lots of fleets in town that are not based within our area but have representatives here so it’s made it convenient for us to cultivate that business and knowing that the worries of collecting a payment from someone out of state pretty much goes away.”
Scott G., Parts Manager, Mall of Georgia Ford

“Customers tell me all the time that our site is easy to navigate. We never have an issue finding parts – the site is streamlined and easy to use. When customers call in with part numbers, we’re able to navigate and find what they need quickly.”
Chris G., Parts Manager, Lakeland Ford

Mechanical dealers:

“We no longer have to look on multiple websites to see which car our customers are working on – we just have to look at one: RepairLink.”

Kevin S., Parts Director,
Hawkinson Nissan/KIA

“We have definitely gained new customers since implementing RepairLink, including four or five that I would consider good customers. These are all shops that never used us before, and we are happy to have their business.”

Joe M., Parts Manager,
Dallas Dodge Chrysler Jeep

Collision Dealers:

“If someone is not already signed up for CollisionLink, I would tell them that it’s a win-win situation; they cannot lose because they are going to get business they wouldn’t have otherwise. With CollisionLink, we get the business and we get the added bonus of reimbursement for parts through the Volkswagen Genuine Advantage parts program. I love what CollisionLink has done for us so far.”
Michael C., Parts Manager, Hallmark VW of Cool Springs

Online Retail dealers:

“We didn’t really have a big online presence but now we are out there. Everything we have read from our customer reviews has been great. It’s nice because it’s all in one place and it’s simple so that you can look at the one page and see all of the orders coming in.”
Bill C., Parts Manager, Valley Ford Truck